FAQ

What types of payments do we accept?

We accept MasterCard, Visa, American Express, and Discover.

Can I change or cancel my order after it has been placed?

Please contact us at Welcome@wahidon.com and we will do our best to help you with your order.

How do I know if my order has been shipped?

After you placed your order, you will be sent a confirmation email with more details upon your order with the exact confirmed delivery date includes a tracking number that will allow you to monitor the shipment of your order.

Can I return/ exchange the product?

Returns or exchanges on clothing aren’t excepted. Please refer to Shipping and Returns for more information.

Do you offer repairs?

Yes, we are always happy to repair, refinish and clean our pieces whenever possible which will require a fee. Each piece must be assessed on a case-by-case basis, so please get in touch with us at welcome@wahidon for more information.

SIZING

How do I find my correct ring size?

We suggest you go to a reputable jeweler and have them size your finger properly do not use plastic or at-home ring sizers. also recommend that fingers measured few different times in order get an average. If worn rings before will probably know hands change with the heat time of day. Please take this into account when finalizing size.

We primarily use us sizing in our workshop but can also calculate the conversion for UK sizing.

What if I get my ring size wrong?

If you order the wrong size and it is a style that can be re-sized we will do so for fee plus shipping. Please get in touch with us immediately discover upon delivery ring too big or small.

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